Introduction

This article describes the official login process for Ledger Live, addressing both web and desktop scenarios. It provides practical instructions for connecting devices, installing necessary connectors (Bridge), authenticating with PIN/passphrase, and resolving common issues encountered when logging in.

Prerequisites

Before attempting to log in:

  • Obtain a genuine Ledger device from shop.ledger.com.
  • Download Ledger Live from ledger.com/ledger-live.
  • Install Ledger Bridge if prompted for browser integration.
  • Ensure your computer or phone meets the minimum OS requirements.

Connecting and Initial Login

To connect your Ledger device:

  1. Launch Ledger Live (desktop) or open the official web Suite.
  2. Connect the device using the original USB cable (or Bluetooth for Nano X).
  3. Approve the connection on-device and enter your PIN when requested.
  4. Optionally, enter a passphrase to unlock hidden wallets.
Important: Always verify you are on the official domain and never provide your recovery seed to any site or support representative.

Troubleshooting Login Failures

Common failure modes and remedies:

  • Unrecognized device: Update or reinstall Bridge, test cable/port.
  • Permissions denied: Grant USB permissions in your browser settings.
  • Firmware mismatch: Use the desktop app for safer firmware updates.
  • Browser extensions interfering: Temporarily disable ad-blockers or privacy extensions.

Login Security Considerations

Ledger Live login is designed so that the app acts as a UI only — sensitive cryptographic operations are performed on your device. Recommended policies include: using a strong PIN, enabling passphrases where appropriate, and limiting device use on shared or public computers.

Automated Environments and Scripting

For automation or enterprise integrations, use Ledger-approved APIs and documented connectors. Never script the recovery phrase or PIN; any automation should rely on device-level confirmations and multi-signature policies where feasible.

Final recommendations

Keep Ledger Live updated, verify firmware signatures through the desktop app, and always use official Ledger channels for downloads and support. These practices will keep your login experience secure and minimize the attack surface for your keys and assets.